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RETURNS
Cancellations made after 24 hours of purchase are subject to a 25% restocking fee, as are non-defective returns within 21 days, as purchases are made to order.
If for any reason you are not satisfied with your purchase, you may return or exchange regularly priced merchandise within 21 days. This date will be clearly marked on the front side of your packing slip. Please note that returns received later than this posted date will be eligible for store credit only for a period of an additional 30 days if the item is still being sold on CourbesSera.com in the applicable color and size. Store credit will reflect the most current sales price listed. Any merchandise received after 60 days will be automatically returned to sender. Sale merchandise is final (no returns will be accepted). Please note that shipping charges are non-refundable.
All returned items must be in their original condition with all hang tags and labels attached. Any items returned in any condition other than in that originally sent will not be eligible for return, credit, or exchange. We recommend that you send your return via an insured carrier. We are not responsible for lost returns. No items may be returned to any specialty stores carrying Courbes Sera.
If you would like to exchange an item and are within the U.S., shipping is complimentary for a one time exchange (valid on Ground Shipping only.) Expedited shipping service is available for an additional fee. In the case where a customer requests a second exchange, a standard shipping fee will be charged for the second exchange shipment. Please note that all exchanges will be processed within 24-48 hours of receipt.
Please note that International customers will be charged a standard shipping fee for all exchanges. That fee will be determined by country and order size.
All returns or exchanges must be sent to the following address:
Courbes Sera
PO Box 101259
Chicago, IL 60610
If you need more information, please feel free to call us at 312-550-7114 Monday through Friday, 9 a.m. to 5 p.m. CST. You may also reach us by email at customerservice_courbessera.com.
CREDIT CARD REFUNDS:
Credit Card refunds will be placed on the credit card used for the original purchase. Shipping and handling charges are non-refundable. Please allow 1-2 billing cycles for the credit to appear on your statement. Shipping charges will only be refunded if the wrong item is sent.
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